Accessible Information Standards

The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate.  All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. These standard include making sure that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.

Further information can be found on NHS England’s website at: www.england.nhs.uk/ourwork/patients/accessibleinfo/  

Please let the surgery know if you require any communication or information support needs.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge.

No information will be released without the patient consent unless we are legally obliged to do so.

GP Earnings

The average pays for GPs working in Groves Medical Group in the last financial year was £78,185 before tax and National Insurance. This is for 5 full time GPs, 26 part time GPs and 2 long term locum GPs who worked in the practice for six months or more.

NHS England require that the net earnings of doctors engaged in the practice is publicised by 31 March 2025 at the latest.  However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.

These figures have been calculated using BMA and LMC guidance.

Disabled Access

There is full wheel chair access to the Medical Centre and toilet facilities for disabled people. In addition for those attending meetings, workshops and appointments in the Coombe Suite or Flight, Kent or Cran rooms there is a lift available.

There are two floors. All clinical NHS work and surgeries are on the ground floor only; we have a suite of meeting and educational rooms on the first floor.

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and encourages them to make improvements where possible.

They do this by inspecting services and publishing the results on their website: www.cqc.org.uk

You can use the results to help you make better decisions about the care you, or someone you care for, receives.

Our CQC Inspection

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Read our CQC Report